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The Assignment—Part 1:

Individual Case Study Analysis (1–2 pages):

  • Create an individual Case Study Analysis that includes:
    • A summary of the facts associated with the case, including the primary leaders
    • A description of the skills and traits of the primary leaders in this case

The Assignment—Part 2:

Group Case Study Analysis (2–3 pages):

  • Then, using your Individual Case Analysis for the Case Study, collaborate with your colleagues to create a Group Case Study Analysis that includes:
    • A summary of possible shortcomings of the skills and traits of the primary leaders in the Case Study
    • A description of systemic issues and strategies for system improvement applying systems thinking

Case Study 3: An Inconvenient HR Challenge

As the hospital administrator for Forest Glenn Medical Center, you oversee human

resources functions for the medical center. Recently, within the outpatient medical team,

three of the five doctors have submitted resignation letters effective immediately. You

recognize that this presents a big problem because the outpatient medical team is a

high-performance area in the medical center and cannot function with two full-time

physicians alone. You immediately organize a meeting with the director of the outpatient

medical team, Dr. Caron, to determine why these physicians are so determined to

resign immediately.

You meet with Dr. Caron and he states that he is just as surprised as you are that three

of his team members have decided to leave suddenly. He is at a complete loss as to

why they have decided to leave. After meeting with Dr. Caron, you decide to set up

individual meetings with the three physicians, Dr. Lowe, Dr. Howell, and Dr. Cardenas,

to process and discuss their resignations.

Upon meeting with Dr. Lowe and his purpose for resigning, he states, “I just could not

continue working for a tyrannical leader like Dr. Caron. While I love providing care to our

patients and working for Forest Glenn, I cannot live up to the standards that Dr. Caron

wants. Nor does he even let me try.” You decide to delve a little deeper into this

complaint and mention to Dr. Lowe that there is a process in place to submit complaints

for a hostile work environment. He states that he did not want to get anyone in trouble,

and that he would rather find employment elsewhere.

You then meet with Dr. Howell and Dr. Cardenas, who appear to corroborate with Dr.

Lowe’s reasoning on resigning from Forest Glenn. You approach them with the

possibility of talking to Dr. Caron about these complaints and whether they would be

willing to stay while you search for suitable replacements if the hostile work environment

is alleviated. Both Dr. Howell and Cardenas agree that they would be willing to stay for

two months while you address the issues with Dr. Caron in the outpatient medical team.

You immediately schedule a meeting with Dr. Caron to discuss the complaints and to

initiate necessary steps for the establishment of a productive and effective work

environment.

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